If however the socket itself has been removed you will need assistanceHello! I moved into a new house yesterday and had my broadband package delivered today to self install, turns out I do not have a VM wall socket in the house and cannot for the life of me find anything else. I can’t find a virgin wall socket I have followed the wires from omni box which leads me to a black wire. Summary of Contents for Virgin Media Virgin TV V6. I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. 4. While you are there, unplug the cable which runs from the router to your telephone socket at both ends. No wall socket, cannot find anyone to contact!!!!! Help!!!!! - 5180187. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. Don’t plug the power cable into a plug socket yet. Check the condition of your phones. Step 4. I will only be using one wall socket, so the other socket will have no connections. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. 2 Install your Broadband Install your Broadband Connect the end of the isolator cable with the black band to the socket marked ‘Wall’ on the connector cables. There would be a £25 non fault call out charge (it used to be £99) to do the work you require. on 01-12-2022 11:22. I just got Virgin Media kit and read all information carefully and checked - 5200805. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. You'll have to cut the cable and seal the hole up. If however the socket itself has been removed you will need assistance. The OUT terminal from the Technetix isolator has a terminator cap on it. I'm a Very Insightful Person, I'm here to share knowledge. Virgin Media have used the Openreach socket to provide telephone services. Hi, I have the same issue. Entertain me; Broadband Deals. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Solved: I have been told to connect the adaptor to my hub and the other end to my phone. Please help. The wall box may be branded with the logos of an old cable TV company (not VM). Can I order an engineer please. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. We would like to show you a description here but the site won’t allow us. My previous sky microfilter attached here. Tudor. We have the quickstart pack but sadly cannot get broadband set up and working. If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. If the previous owners remove the internal VM box then c all the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I have received my quick start-up kit. I'm a Very Insightful Person, I'm here to share knowledge. There are two outputs from here (the two connectors that are close together on the white box). Can someone please help me! Thank you, Tom. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. those who. Re: My house wall socket that cannot fit to VM hub. on 05-04-2023 09:20. All forum topics; Previous topic; Next topic; 2. Back a step. Contents [ show]Its a flat £25 charge to move the connection points and rebalance power levels. My Virgin Media App. I can't find an internal wall socket. Can I have engineer visit and setup it?I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. . Stream from Virgin Media. We've re-kindled our VM TV package and have received the TV360m box and all the gubbins. 0 Kudos Reply. We would like to show you a description here but the site won’t allow us. There should be a wall mounted box somewhere inside that has an F socket on it. RedTomato said: I removed my Virgin cable about a month ago. Hello sophieboulter1. Router Plugin Port. Call the Pre-installation and delivery team on 0800 052 1734 if you need a socket for the Hub or TV's connection. Screw the mount into your wall. 360 Mini box COAX IN AUDIO SCART OUT HDMI INTERNET. My flat seems to have a plethora of wall sockets installed even one that is branded Virgin Media but I don't think any of them are suitable for the coax cable the Hub 3 comes with. Virgin Media; My Virgin Media;. Turns out, the house only has an Openreach master socket and because it's a rental we can't get an engineer in to install a Virgin one. Re: My Flat doesn’t have wall socket. Virgin will not remove them. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Browse Virgin Media Virgin Media Community. The telephone cable goes through a hole in the wall into the porch area and is wired into a master telephone socket (must be a VM master phone socket). The cable fits in the socket shown in the image attached. 2. When purchasing it stated my property was Virgin ready and the quick set up was the best way to set up. Virgin Media: TiVo® service. Placed an order and the lady said we were eligible for quick start self installation. Options. That said, availability is improving rapidly and Virgin Media now suggests that around 60% of homes in the country can access cable broadband deals. Please don’t plug the adapter into the yellow ports, these are only for ethernet (RJ45) connections. The house is a new build, there's no lead in the paint, no aquarium or anything like that. No virgin media socket in Networking and WiFi 8 hours ago; No Virgin Media Wall socket . No Virgin Media Wall Socket on 13-04-2022 14:08. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2. Hub 5, TP-Link TL-SG108S 8-port gigabit switch, 360. If you had an Ethernet cable and/or a phone cable previously connected, plug those in too. Manage Your Account. If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to. I’ve already cancelled my old BT service and now advised that earliest date for an engineer to come is 26th Jan. The TV is a digital smart TV with Freeview inside. That is a rooftop aerial outlet for Freeview TV. Turn your Virgin Media Hub off and on again – Unplug your hub from the power supply. An engineer came out yesterday and we eventually found it randomly part the way down the stairs. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. However the wall socket (which my landlord has confirmed is Virgin Media's) is missing the actual socket (image 1). SpeedToday I'm going to show you how to connect a V6 or TiVo box to a Virgin Media Hub, using the Powerline kits we offer. AnthonyRaw1986. on 15-11-2022 18:53. How can I book a technician in QuickStart, set up and connections 10 hours ago; Need wall socket in QuickStart, set up and connections 22 hours ago; not consulted on terminal box location and cable path in QuickStart, set up and connections yesterdayOn the “Disconnecting your Virgin TV box” instructions, step 4 says the following; ”This step is really important. Apparently, if I get a second router, I'd have to turn the main hub into modem mode and then the new router acts as a second access point. We've taken the front of the box off and inside there is an isolator but nothing else. I've recently moved into a rental property and thought I was being prepared by setting up the Wi-Fi in advance. Hi Vera, Thank you for reaching out to us in our community and welcome both here and to Virgin Media, sorry to see you were unable to set up your services due to having no internal connection, I was able to locate you on our system with the details we have for you and can see a technician has now been and set things up. in Networking and WiFi. The answer is yes. Wall sockets and no connection. Freeview/Freesat HD, ASDA/Tesco PAYG Mobile. on 23-12-2022 10:31. I need to arrange for an engineer. Stay safe online. Push fit the VM-supplied lead onto the socket. The Hub 3 has arrived but the broadband splitter cable doesn’t fit any of the Virgin Media wall plugs. We have tried plugging it into the only box we found it would fit but no luck. There should be a screw F socket on the bottom where the cable is now just pushed onto. Manage Your Account. Options. I have the most. I got a quickstart pack on Wednesday and tried looking for the wall socket in the flat (first floor). 3) other end of this cable, connect the female to female F connector, connect the other side of this to the cable from the wall. on 17-12-2022 10:39. 11-11-2022 12:53 - edited 11-11-2022 12:58. Hi, I recently moved from Talktalk using the BT socket to Virgin for Broadband and Phone. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. Hi! We have ordered virgin media and got the option for self set up but we don’t have a virgin media wall socket! Any advice would be highly appreciated! Is there a way I can book an tech to come out and put one in? Will that take a while? We need this sorting ASAP! So I’ve just coming from talk talk where all I needed was power and the telephone and broadband was in 1 line Simple. I presume. @ssueto wrote: I tried it (Telewest socket) but I don't receive any Internet connection. Welcome to our community forums and thank you for your first posts. Options. Assuming the cable from this box hasn't been cut yes, you can get VM Broadband, however it isn't full fibre, it's called HFC where it's part fibre and part coax cable, hence the screw connector on the wall box: You can unscrew the two screws, remove the panel, and check if there is still a cable running into the wall. If you are in a standalone property (not communal flats/apartments) there should be a brown or grey box on the front wall. TV box - 15 mins. I think I need an engineer for this as so far I have had the kit for 2 weeks + but no internet. Or wait here a day or two for a VM Mod to pick this up. I don't have virgin media wall socket in Volt 2 hours ago; VOLT Virgin and O2 in Volt 3 hours ago; Not getting the Volt upgrade speeds in Volt 6 hours ago; Activating Volt Benefits in Volt yesterday; Late installtion , false promises and worse customer services in. Cihank617. Tried ringing the number from my mobile - rings out, so the line is fine, it’s just the connection in the home. Some properties do not have a wall socket, only a cable. If you have no luck you will need a technician’s install. Room wiringWiring plan diynot jul 2008 Media wiring, part 2 · greg maclellanWiring plan. We have a virgin media wall socket with an ethernet port in the wall but no round cable. I am going to send you a private message. 1st is unbranded on the outside with a likely looking socket inside but no joy on connecting. Using another wall socket is crucial, especially if you don’t know what is wrong with the other socket. Switched On. The Openreach sockets do not work for Virgin Media. Plug the end of the telephone cable you unplugged from the wall socket into the adapter. Learn how to book engineers, reschedule appointments, or cancel appointments with Virgin Media. We have a virgin media wall socket with an ethernet port in the wall but no round cable. ^Martin. So I have a fibre package in my current home, we are moving next weekend and today I couldn't find the vm wall socket that I need for the red tag cable to plug Into . The unaffiliated community for Virgin Media subscribers to discuss broadband, TV, phone and mobile services. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. Should I cancel and request an engineer to install. (only broadband no TV,no phone) there are total of 3 cables: -the broadband cable that connects to the Virgin Hub 3. Tudor. All the wall sockets I can see are for BT. Stay safe online. on 01-01-2023 23:18. If so you would need to contact the pre-installs team on 0800 052 1734 and book a tech install. The second socket is in the study and I need a wired connection here. 4 Kudos. Hi guys, we’ve just received our quick set up virgin box and have the wall socket already in our new flat. The box does however have a hole in the bottom, through which i could see some kind of cable but couldn't reach it (image 2). We would like to show you a description here but the site won’t allow us. We appreciate you reaching out to us on here. 3 weeks ago. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. Hi I ordered the Quick start set bit it seems i dont have the wall soket i need to install the kit. Browse Virgin Media Virgin Media Community. Reply. Solved: Hi, I need to know if I’m able to get virgin media to move the virgin media wall socket to another room. I don't have a virgin media wall socket and this is stressing me out. . If there’s already a cable plugged into your Virgin Media wall socket, use the spanner supplied in the box, to remove it. I'm at the stage where I need to plug the isolator cable into the Virgin Media wall socket. Turn on and get connected. Please keep an eye out for the purple envelope in the top right corner of your screen alerting you to a new message. We do not have virgin so are we able to cut the wires - 5195119. I'm very sorry to hear about the non-wall socket. Location. Various cable mediums are used in modern systems to transmit data. those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. VM BB TV Landline. Hi, Same problem here. The box and cables may have been removed by the previous occupiers. From there it is going into the white distribution amplifier. However, I do not have any of the specified wall sockets available. Jan 14, 2022. The block box on second picture is an amplifier for terrestrial TV. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. If no. The primary contact point is Customer Services on 0345 454 1111/150 if you have a VM landline or wait three or four days for a VM staff member to get to your post. But I don’t see anything like that apart from satellite dish cable outside the window. But what I can't figure out based on the research so. The plan is for it to be switched off at the end of 2025 and for all landline services to be offered digitally. The speeds and connectivity were misrepresented by Virgin Media and the WiFi was utterly dreadful. Tudor. Sign in . If you look into the back of your Hub, you'll see a port. So you can either unscrew this one & push on the connector provided in the Quick Start pack. Manage Your Account. Just joined. Unscrewing the screws didn't allow me to take the box off the wall and have a look and I really don't. Also there will be an external, often brown, omnibox. 3 5 comments Best Add a Comment LayerTough • 1 yr. I don't work for Virgin Media. Don't understand why I would qualify for Quick Start if the property didn't have the right connections?Re: No Virgin media wall socket. com. Push the white isolator cable, with the black band, into the slot in the splitter marked ‘Wall’. I’ve received my QuickStart package to find I do not have a compatible wall socket. I'm a Very Insightful Person, I'm here to share knowledge. You'll have to cut the cable and seal the hole up. If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home. It is surface clipped usually. . Given that Virgin Media is a cable-operator, and it's the co-ax cable that carries the live TV channels, then no - you can't avoid the cable requirement. Depending on the age of the property the wall socket might be marked NTL or CATV or Cable TV etc. Damaged Virgin wall box: This is the box outside your home that houses the connection from the Virgin Media network to your home. There is an access panel in the ceiling for pipes and cables. My Virgin Wall socket not same as installation guide that one. Virgin Media; My Virgin Media; Shop; Help;. I do not have the wall socket by Virgin Media, so that it is no way to connect with the isolator cable as well as the hub. Reply. My Virgin Media App. My Virgin Media App. So, a 50 minute broadband, TV and phone. The most common thing is the wall box & isolator (which you are supposed to plug into) are removed just. Second picture, bottom left, silver box (the isolator) is where you connect your hub Remove the cable that does not come through the wall and attach here. The only wall boxes are old NTL boxes with TV and FM connections. My Virgin Media App. It is likely you will be waiting a few days. Turn on your TV and get connected. Virgin Media Wall Socket. • Check the connection is tightly connected, it will make a 'click' noise. I have just recieved my virgin media wifi and TV box for home installation but dont have the correct wall socket do I. ThanksI've just moved into a property and I'm trying to set up my Virgin Fibre broadband and TV package. 4. Could you please advise my next steps! Thank you, AlexHello I just moved to a new apartment and Virgin broadband is available in this area, I received my Hub 3 today plugged all the cables( Sat 1+2 sockets)but only the green light keep flashing. Security matters. Unscrew the white cable with the black collar. Step 3. When you see the ‘starting up’ screen, you can pull the tab out of the remote. Forum Team (Retired) 204 Views. I end up calling and the person on the phone said its been - 5401028. Tried looking but can't see a way to book an engineer for this?. QuickStart, set up and connections. on 21-02-2023 19:59. Just run a cable from one of the network ports of the virgin superhub to your room… either terminated to a rj45 socket on a surface pattress or flying lead direct to where you need it to go. I have been given other details for the account such as the account number/area code and. There is a white Virgin socket on the wall with a coaxial cable going to the Virgin Media Box. Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks. I've been sent a quickstart kit and have gone to set it up but don't have the wee white virgin media wall socket to plug in the white - 5389817. to be phone lines. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. Step 2. If you have any other devices connected to this socket, or you use internal phone sockets around your home, please contact us. Yes, you are correct you do need a Virgin coax connection with the mini box for live TV, you will need to give VM a call on 150 from a Virgin phone or 0345 454 1111 from any other phone. Common examples include washing. on 05-09-2023 20:36. I don't have virgin media wall socket in QuickStart, set up and connections 12 minutes ago; Anyone else's internet intermittent? in Networking and WiFi an hour ago; Jitter and packet loss every day for the last few months in Networking and WiFi yesterday; Two accounts set up in my name and billed twice for broadband. I think there’s something missing to the Virgin Media wall socket in my flat. in Networking and WiFi Sunday; No Virgin Media Wall socket . In response to Jonny-M. There is a cable on the right of the box coming from the outside. 2 weeks ago - last edited 2 weeks ago. VM BB TV Landline. Take the red-banded end of the 3m isolator cable and push it firmly into the Virgin Media socket on your wall. I’m a new Virgin customer, and the previous occupants used a different provider. The wall socket is - 5109379. I have taken a look on our side and it looks as though you have spoken with the team regarding this. Please see photos. Take the red-banded end of the isolator cable, and plug it firmly into the Virgin Media socket on your wall. If you need to connect additional computers then you can put a network switch on the end of that cable and connect your computers to that. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. My worry is how I would connect the new VF router as I'm sure the cable going in to the virgin router is for a virgin router only. if not a technician will install one. Either call t he pre-installation and delivery team on 0800 052 1734, or wait a few days for a member of the forum team to pick this up. Security matters. My Virgin Media Hub 3 just came in but realised need a socket wall installed. Robert_P. - 5250024 We've recently moved into our new hour and we received our HUB 3 along with the isolator cable but we don't seem to have a VM wall socket - 5365337 Browse Virgin Media Virgin Media Community I moved house with my family and we wanted to move to Virgin Media. I'm setting up my hub 3 and it comes with an ethernet cable will I need to use it to set it up as in the step by step guide it doesn't mention it and my wall socket for virgin media and socket for Ethernet cable are a good bit apart and the leads won't reach. If you can get Quickstart, you can choose one of two delivery options. Don’t plug the power cable into a plug socket yet. Re: I need a Virgin Media Wall Socket. Browse Virgin Media Virgin Media Community. I was told when purchasing the broadband package that fi. You should call 150 from a Virgin landline or mobile, or 0345 454 1111, option 2 (Faults) When calling Faults you will hear the automated response asking you to press 1 for the link to online support etc. I've got 2 wall sockets that I think are likely. Broadband. Connect the Hub’s new power cable with the blue label to the back of the Hub, and plug the other end into a wall socket. Select the correct HDMI input for your box. Mobile Your Account. My router does now provide internet but the light is always yellow and it. . I received my quick start kit today and have tried to connect my Hub4, but it is flashing red. My order is p. Tuning in. VM BB TV Landline. Hi I ordered a broadband only package and it said I was suitable for self-install, so I went ahead and purchased. I received my installation kit for my broadband today but I don't have a Virgin Media socket anywhere to install it. No, the ethernet cable is for a wired device if you have one. Account - Mobile. I'm having broadband speed issues with my new package and an electrician has told me that the reason powerline adapters don't seem to be working for me is because there is a a different electrical circuit for the upstairs and downstairs of my property. Could I get someone to come - 5400021. Customer since 1993. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. Hi all, when I signed up for Virgin Media, it said the service was available at my house. Faulty Virgin Media wall socket: This is the point where your Virgin Media service enters your home. There are multiple different branded wall boxes inside our flat but none. I have only got one rectangular shaped white socket (Shown as below) but it seems old and not having any port for the round cable. Virgin media wall socket in an unusable place. Virgin Media Community. 0 Kudos. It works fine and my router (which is the black box in Picture 2), is connected to it via a cable. I'm very sorry to hear you didn't have a wall socket. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2 0 Kudos Reply. The large Eurobell wall box is where you would connect. Browse Virgin Media Virgin Media Community. I've looked for an external box but cannot. Page 7 360 Mini box connected 360 Mini box by pushing it to your Virgin Media socket. please - 5241140 We would like to show you a description here but the site won’t allow us. #2. Save £105. Internal cabling to the VM hub is coaxial cabling (probably about 6 to 8mm diameter). I’ve come to virgin only to realise I have the old virgin Telephone line and that’s it I don’t have a Co-Axial socketOptions. charleykate10. In some homes the VM service arrived on a loose cable, not via VM wall socket Have a look on the outside wall of the house to see if there a Virgin Media box, it may give a clue as to where the cable enters. It's possible that a previosu occupant has removed the cabling, VM wouldn't be aware of this. Hi, I recently ordered a broadband package, and was offered a self-install kit, however I do not have the "virgin media access socket" needed to connect my router. It should be free of charge. Been trying to call VM to book an engineer to visit and help set up cabling, etc but no one answers. Call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. I ordered Virgin Media broadband only, and was dispatched a hub and advised no engineer visit was required as the property is already set up. Hey @Aslamali14 thanks for reaching out to us and a warm welcome to the Virgin Media. Trouble shooter. Booking an engineer is easy with Virgin Media. Could you please advise my next steps! Thank you, Alex - 5391208What confuses some people is the push-on connector provided. 63K; 3. Is there likey to be any problem with this, such as degraded of weaker quality or speed. Telewest Cable Wall Sockets. Browse Virgin Media Virgin Media Community. appointment wait times are usually based on how well populated your area is for techs and the current amount of work being pulled through, sometimes appointments get pulled forward or cancelled so you may get lucky. Account - Mobile. Older sockets might be labelled NTL or Telewest instead and newer homes may have more than one socket. Account - Cable. What they cannot tell is whether the previous occupant has removed the internal boxes, or worse still ripped out the drop line to the street cabinet. . S. Tudor. I'm a Very Insightful Person, I'm here to share knowledge, I don't. The box and cables may have been removed by the previous occupiers. Our self kit was delivered today and we don't have a wall socket to plug it into, we've checked everywhere and we only have the old style one where we can't plug our box into. Re: No Virgin Media wall socket internally. Hi I have just received my new package and opted for the quick install as I know how to plug things in however I don't have any coaxial wall sockets.